This Customer Service Charter outlines our service commitment to you and how you can help us to provide you with a quality service.

The Eurocamp and Al Fresco Overseas Recruitment and Training Department are dedicated to the provision of a high level of service. We are a focal point for our seasonal staff, a source of a wide range of experience and information resources.

Our services include:

  • Supplying up-to-date information that’s easily accessible
  • Maintaining our recruitment website and advertising job opportunities
  • On line appointment system for interviews
  • Offering you a choice of interview dates and venues
  • Delivery of job-specific training and development activities

In providing our services we value:

  • The Customer Experience – You are our customer and it’s important to us that we meet the diverse needs of our individual employees
  • Our Community – We want the professionalism and approachability of our staff to make you feel welcome as you join our team
  • Being Dynamic – We welcome your feedback on our services so we can continue to improve
  • Creating Value – Time is precious, we will meet the timescales set out below to ensure that we don’t waste your time.

We will:

  • Treat you with respect
  • Provide a prompt and courteous service
  • Provide clear and accurate information
  • Respect your confidentiality and privacy at all times
  • Issue employment reference requests within 7 working days
  • Confirm offers within 5 working days of your interview taking place
  • Respond to general enquiries, comments or complaints by email within 3 working days

Help us to help you by:

  • Treating other people in the company with respect and courtesy
  • Treating facilities, equipment and property with due care
  • Providing us with feedback on how we may improve our services, or how we can help to resolve a specific problem, completing on line questionnaires
  • Communicating with us in a timely and effective way
  • Keeping your personal contact details up to date
  • Reading staff policies and guides in full prior before commencing employment

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